Returns & Refunds


If, for any reason, you wish to change or cancel your Order prior to the Product(s) having been dispatched you can either select the “cancel” option on your Amazon account by going into “My Account” and “Your orders”. Alternatively, you could send us an email to stating your Order number/ID, name, contact details and Product name. Please note that you are not obliged to state any reason(s) should you want to cancel your Order(s) and demand a refund (if you have been charged). In the event that your Order has already been dispatched, please return your Order once received in accordance to Our Returns Policy down below.


We hope that you will be delighted with your Order. However, if you wish to return the Product(s), you have the right to return your Order for a full refund within 28 days, without giving any reason whatsoever, even if the Product is not defective. Your rights are subject to the conditions listed below.

Your cancellation period will expire after 28 days after the days on which you (or a person on behalf / indicated by you) acquire delivery of the Product(s). If your Order is in numerous consignments, the 28 days will count on the day if you (or somebody indicated / on behalf of you) receive delivery of the final Product(s). 

Your right to return your Order does not apply to goods:

  1. Made to your specification (i.e. customised)
  2. Where the good(s) is sealed and/or unsuitable for return due to hygiene reasons or health protection, if they become unsealed after delivery. 

You must inform Us of your decision to cancel your Order by providing us Order ID, name etc. as stated above prior to the termination of the cancellation period. Feel free to inform Us by email, as it will help Us process your refund more swiftly. 

You must return the Product(s) to Us without undue delay in any event within 14 days of informing Us with reference to your decision to cancel. 

 You return the Product(s) in suitable packaging to ensure it reaches Us in robust condition. Moreover, in order for the Product(s) to reach Us in good condition in accordance to our Terms We strongly recommend you use the original packaging you received the Product(s) in due for return.

Please note, all refunds will be made in the original payment method used. 


Any Product(s) We send you should meet its description on the Site and be fit for purpose. If, for any reason, a Product is faulty and inaccurately reflects the description written on the Site at the time you placed your Order, please contact the Specialist Team immediately at with your order number.

For faulty Products, We will refund the purchase price within 14 days of receiving the product.  

Please be aware that we do not refund any costs incurred by you in returning the Product via mail.

For returning the Product(s). We recommend that the Product is returned to Us using one of the methods described below:

By Royal Mail to BRITTANY COSMETICS LTD 12 Chapel Road, Ilford, Essex, IG1 2AG.

We strongly advise you to retain the proof of postage. Please be informed that we must receive the Product(s) prior to refunding the original payment method used.


If you cancel your Order, we will reimburse you all payments through the original payment method, provided you have expressly agreed otherwise; in any event, you won’t receive any fees as a result of such reimbursement. However, we do not refund any cost of deliveries should you want to return the Product(s). 

We will refund You without undue delay and no later than 14 days counting from after the day We receive back the Products supplied to You.