FAQ
FAQ
Products & General Questions
What types of beauty products do you offer?
We offer a carefully selected range of beauty products, including lip glosses, makeup brushes, and essential beauty tools. Our collections are designed to suit both everyday users and professional makeup lovers.
Q: Are your products suitable for beginners?
Yes, our products are designed to be easy to use and suitable for all experience levels — from beginners to advanced users.
Q: Are your products cruelty-free?
Absolutely. All Brittany Cosmetics products are 100% cruelty-free. We do not test on animals and ensure our suppliers follow ethical standards.
🚚 Shipping & Delivery
Q: How long does UK delivery take?
UK orders are typically delivered within 5–10 business days after dispatch.
Q: How long does international shipping take?
International orders usually arrive within 7–15 business days, depending on your location.
Q: How long does order processing take?
Orders are processed within 1–3 business days before being shipped.
Q: Will I receive tracking information?
Yes, once your order has been dispatched, you will receive a confirmation email with tracking details (if available).
Q: Do you offer free shipping?
We occasionally run free shipping promotions. Please check our homepage for the latest offers and discounts.
Orders, Returns & Refunds
Q: Can I cancel or change my order?
Orders can only be modified or cancelled within a short time after being placed. Please contact us immediately if you need assistance.
Q: What is your return policy?
We accept returns within 14 days of delivery, provided the items are unused and in their original packaging.
Q: Are returns free?
Customers are responsible for return shipping costs unless the item is faulty or incorrect
Q: How long do refunds take?
Once your return is received and inspected, refunds are processed within a few business days to your original payment method.
Q: What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with your order number and clear photos. We will resolve the issue quickly.
Contact & Support
Q: How can I contact customer support?
You can contact us via email at support@brittanycosmetics.co.uk. We aim to respond within 24–48 hours.
Do you offer free delivery / shipping?
We offer FREE deliveries for delivery to mainland UK & Northern Ireland (excluding The Channel Islands and the Republic of Ireland) on all of Our Item(s) above £20.
What do I do if tracking says my package was delivered, but I never received it?
If any issues arise with your delivery, please contact Royal Mail on 03457 740 740.
If you have any further issues, please contact US HERE.
My item arrived damaged. What should I do?
We understand that you may receive damaged items due to transit. If a product is defective or damaged, this must be reported within 28 days counting on the day the final products reach the address you wish to be delivered to. If the product is deemed defective Brittany Cosmetics will replace the product at no additional charge to the customer. Please read Our Returns Policy under Our customer care section for more details.
Do you offer free samples?
We do not offer free samples at this time.
How do I cancel my order?
To serve you better, we will begin to process your order immediately after it has been submitted, and we are unable to change or cancel an order once it has been placed. If You wish to cancel your order, You must inform us 2 days starting from the day you submit your order. Please be aware that you are not obliged to state the reason for the cancellation. Alternatively, if you have ordered at Amazon, you can cancel the order by going to “My Account” and then “Your Orders”. In the event we have dispatched the Product(s) please return your Order once received in accordance to Our Returns Policy which can be found under our Customer Care section.
Does Brittany Cosmetics test on animals?
We absolutely do NOT test any of our products or any of the ingredients on animals, anywhere in the world. All cruelty-free.
Where can I find information about your products?
Brittany Cosmetics provides extensive product information on our website under descriptions for each item. If you are still unsure, please contact Brittany Cosmetics if you have any allergens.
We wish you good health, safety and strength to prosper through these challenging times.
