1. About Us and the BRITTANY COSMETICS online Boutique

1.1 Welcome to BRITTANY COSMETICS website https://brittanycosmetics.co.uk the “BRITTANY COSMETICS website or “Site”. The Site wherein you can purchase BRITTANY branded cosmetic makeup products (“Product”). The Product(s) sold on the website BRITTANY COSMETICS Online Makeup Boutique will be provided to you by BRITTANY COSMETICS LTD (“We, Us, Our”). Our registered address is 12 Chapel Road, Ilford, Essex, England, IG1 2AG.

1.2 If any questions arise relating to BRITTANY COSMETICS website, an Order or BRITTANY COSMETICS, please do not hesitate to contact Us at [email protected] and We will do Our utmost effort to reply at Our earliest convenience. 

2. About these Terms & Conditions 

2.1 Terms of acceptance

These Terms and Conditions (“Terms”) are the Terms on which We market the Products to you. Please, read these Terms thoroughly prior to placing any Orders on Our website. We advise you to keep a copy of these Terms for future reference.

These Terms may change from time to time where necessary for legal or regulatory reasons. By purchasing any Product(s), you agree with the Terms written. 

Please note that these terms are only available in English. 

2.2 The Order process and Order confirmations

Your Order constitutes an offer to Us to buy the Product. Please be aware that all Orders are subject to availability. After placing an Order, you will automatically receive an email acknowledging receipt of your Order. Note that the contract for purchase of the product is established when you receive the email. 

3. Your use of the site

3.1 Use of the Site

You agree that you do not use the website in any way that may cause harm/damage to the website. You do not:

  • Impair accessibility or availability to the Site or any way which is harmful, illegal or swindle
  • Dispense or transmit viruses, worms, logic bombs, trojan horses or any other computer programming that is malicious, may damage, modify, delete any content or something that is technologically harmful 
  • Infringe any confidence or any way objectionable or obscene
  • Hack into any Service under Our control
  • Corrupt data
  • Cause disturbance or irritation to other users
  • Contravene the rights of any other person’s proprietary rights
  • Send any undesirable advertisement or advancement material (often referred to as “spam” )

If you do not agree to the Terms, please desist from using this website

We reserve the right to restrict, suspend or fully terminate you from accessing the Site at any time if We have reasonable grounds to believe you have breached any of these restrictions written. This does not determine the limit to Our right to take other actions against you should we consider appropriate defence to Our rights or those of any other person. 


You confirm that:

  1. You are over 16 years of age;
  2. Ensure that all details you supply to us are accurate
  3. You possess a valid credit or debit card that is issued by a bank acceptable to us
  4. You are the authorised user and there are adequate funds to cover the cost of the goods


3.3.1 BRITTANY COSMETICS own all intellectual property rights in the Products, the Site as a whole and its content, including but not limited to all copyright, design and trademark rights in names, logos, designs, texts, data compilations, graphics, audio clips, photographs, films, illustrations, animations, drawings, software and computer codes (“Content”), or have been granted all necessary licences to use the same. 

3.3.2 The use of the Site and its Contents grants you no rights in relation to the intellectual property in the Site. You may not copy, duplicate, reproduce, modify, edit, republish, download, post, broadcast, record, transmit, sell, exploit, or distribute any part of the Site or its Content without Our prior written consent. 

3.3.3 Subject to these Terms, We grant you a non-exclusive and revocable licence to use the Site for personal use only. Such licence does not permit you to use the Site for commercial use and/or intentions. 

3.3.4 Your use of the Site and/or its Content, Subject to paragraph 3.1 must not in any way cause damage to the Site and its ability to function nor prejudice or damage the reputation of BRITTANY COSMETICS LTD. or its Products. 

3.3.5 The purchase by you of the Products from the Site does not entitle you to alter the nature of or repurpose the Product and resell the same. The resale of repurposed or altered Product(s) the rights of BRITTANY COSMETICS. 

3.3.6 Use of Our intellectual property other than permitted under this paragraph 3.3 may infringe BRITTANY COSMETICS LTD. rights’ in the Site and We reserve on Our own behalf to take necessary steps and rights for any appropriate legal actions to protect such rights. 

4. Price and Payment

4.1 The price of a Product is the price stated on the Site at the time you place your Order except in the case of errors. We put all Our effort to ensure that all prices on Our Site are accurate and lack any errors. However, errors may still occur. If We discover an error in the price of a Product you have ordered before a formation of contract betwixt Us in accordance with paragraph 2.2 of these Terms We will inform you immediately and give you the option of reconfirming your Order at the correct price or cancel it if you wish. If you cancel, no payments will be taken from your card. 

4.2 Please note that our price currency is in GBP (£) and is inclusive of UK Value Added Tax (VAT). Delivery charges are not included in the Product price. The total cost of your Order consists of the price of your Product(s) ordered alongside applicable delivery charges. This varies depending on the delivery option you choose.   

5. Delivery and Ownership

5.1 We accept Orders for delivery to mainland UK & Northern Ireland (excluding The Channel Islands and the Republic of Ireland) only.

5.2 Our Products are dispatched using Royal Mail courier. Please note that every delivery come with a Tracking ID, so you can track your parcel location at https://www.royalmail.com/track-your-item#/

In the event (or a person identified by you to receive delivery of the Product on your behalf) you are not available at the time of delivery – you will have the option to either arrange another redelivery to your address or collect your parcel at a Royal Mail collection point. 

The delivery costs are added to the total price of the Order at the checkout. 

5.3 Our prioritisation is to dispatch the Product(s) to you as soon as possible after you place your Order. If We are unable to dispatch the Product(s) within that time period We will inform you immediately by email to let you know and to give you an estimated delivery date. In these circumstances you have the right to either cancel the Product(s) and receive a full refund to the original payment. 

5.4 You will be informed by email when the parcel has been dispatched. 

5.5 As soon as the Product is delivered to you (or a person identified by you to receive delivery of the Product on your behalf), You solely are responsible for the Product(s) supplied to your address You wished to be delivered to. 

We want you to be satisfied with your purchase from Us. If you are unsatisfied with the Product in any way, contact Us at [email protected] as soon as possible. 

6. Cancellation, Returns & Refunds


If, for any reason, you wish to change or cancel your Order prior to the Product(s) having been dispatched you can either select the “cancel” option on your Amazon account by going into “My Account” and “Your orders”. Alternatively, you could send us an email to [email protected] stating your Order number/ID, name, contact details and Product name. Please note that you are not obliged to state any reason(s) should you want to cancel your Order(s) and demand a refund (if you have been charged). In the event that your Order has already been dispatched, please return your Order once received in accordance to Our Returns Policy down below.


We hope that you will be delighted with your Order. However, if you wish to return the Product(s), you have the right to return your Order for a full refund within 28 days, without giving any reason whatsoever, even if the Product is not defective. Your rights are subject to the conditions listed below.

6.2.1 Your cancellation period will expire after 28 days after the days on which you (or a person on behalf / indicated by you) acquire delivery of the Product(s). If your Order is in numerous consignments, the 28 days will count on the day if you (or somebody indicated / on behalf of you) receive delivery of the final Product(s). 

Your right to return your Order does not apply to goods:

  1. Made to your specification (i.e. customised)
  2. Where the good is sealed and/or unsuitable for return due to hygiene reasons or health protection, if they become unsealed after delivery. 

6.2.2 You must inform Us of your decision to cancel your Order by providing us Order ID, name etc. as stated above prior to the termination of the cancellation period. Feel free to inform Us by email [email protected], as it will help Us process your refund more swiftly. 

6.2.3 You must return the Product(s) to Us without undue delay in any event within 14 days of informing Us with reference to your decision to cancel. 

6.2.4 You return the Product(s) in suitable packaging to ensure it reaches Us in robust condition. Moreover, in order for the Product(s) to reach Us in good condition in accordance to our Terms We strongly recommend you use the original packaging you received the Product(s) in due for return.

Please note, all refunds will be made in the original payment method used. 


Any Product(s) We send you should meet its description on the Site and be fit for purpose. If, for any reason, a Product is faulty and inaccurately reflects the description written on the Site at the time you placed your Order, please contact Specialist Team immediately at [email protected] with your order number.

For faulty Products, We will refund the purchase price 

Please be aware that we do not refund any costs incurred by you in returning the Product in person.

For returning the Product(s). We recommend that the Product is returned to Us using one of the methods described below:

By Royal Mail to BRITTANY COSMETICS LTD 12 Chapel Road, Ilford, Essex, IG1 2AG.

We strongly advise you to retain the proof of postage. Please be informed that we must receive the Product(s) prior to refunding the original payment method used.


If you cancel your Order, we will reimburse you all payments through the original payment method, provided you have expressly agreed otherwise; in any event, you won’t receive any fees as a result of such reimbursement. However, we do not refund any cost of deliveries should you want to return the Product(s). 

We will refund You without undue delay and no later than:

14 days counting from after the day We receive back the Products supplied to You. 

7. Our legal obligations and limits on our liability to you

7.1 We accept liability for fraudulent misrepresentation by Us or Our employees. 

7.2 You have certain rights under the law. Such include that We have the right to supply the Product to you and that any Products supplied by Us will be of competent and satisfactory quality as described. You have a number of legal remedies should we breach any of these rights. Please be aware that nothing in these Terms is intended to affect these legal rights or other rights to which you may also be entitled, for example to damages or performance. 

7.3 If We breach these Terms We shall accept liability only for losses which are a reasonably foreseeable consequence of such a breach, we will refund You the total value of the Order and delivery costs incurred as such.. 

7.4 We do not take responsibility for: 

7.4.1 Losses lacking Our fault

7.4.2 Losses having repercussions of damage or main loss and which aren’t reasonably foreseeable by you and Us at the time of going into this agreement, for example loss of profits or loss of opportunity. 

8. General

8.1 If you breach these Terms written and We decided to take no action against you, We will still be entitled to use Our rights and remedies in any other situation wherein you breach these Terms. 

8.2 If any part of these written Terms is disallowed or found to be ineffective by any court or regulator, the other provisions ought to apply. 

8.3 These Terms are not intended to give rights to anybody except You and Us.  

8.4 Complaints and Disputes 

We will do Our very best to resolve any disputes in relationship to these Terms written. Furthermore, if you wish to take court proceedings against Us you must do so within the UK. The laws vary in particular countries. If you live in England or Wales, the laws of England & Wales apply. If you live in Scotland, Scottish law applies and so forth.